Customer case studies
Tariff disruptions, limited storage, shifting demand, port congestion. These are the kinds of challenges our customers face every day. Lineage helps them to overcome complexity with smart, tailored solutions that help keep products moving and businesses growing. From navigating disruptions to optimizing cold chain operations, these stories show what’s possible when you have the right cold chain partner.
The Storm and the Store Opening
Customer challenge:
Days before a grand opening, a storm knocked out power, putting fresh and frozen food at risk.
Lineage solution:
Lineage stepped in fast with flexible transport, cold storage access and inventory protection, helping preserve 10+ truckloads of product.
The Seeds of Success
Customer challenge:
A frozen produce customer faced capacity constraints after a record harvest of over 105M pounds of produce.
Lineage solution:
Lineage helped the customer scale by activating 15 facilities, storing 64K pallets and supporting 400+ refrigerated truck and rail deliveries.
The Race Against Tariffs
Customer challenge:
A Canadian food manufacturer faced looming tariff deadlines, needing to shift product into the U.S. to avoid added costs and delays.
Lineage solution:
Lineage’s cross-border transport and secured bonded storage at a Pacific Northwest facility helped keep freight moving and compliant.
Standing Out in a Sea of Disruption
Customer challenge:
Port delays put 2.8M pounds of product, worth $10 million, at risk of missing delivery windows during peak season.
Lineage solution:
Lineage rerouted 70+ containers through inland cross-docking, avoiding delays and helping ensure timely delivery to retail partners.
The Science of Smarter Supply Chains
Customer challenge:
A major importer faced capacity issues at key U.S. ports, causing delays, inefficiencies and rising transportation costs across their cold chain.
Lineage solution:
Lineage’s data science team analyzed the customer’s supply chain and identified strategic network improvements, including new ports and DCs, to ease congestion and improve performance.
Delivering freshness and flexibility
Customer challenge:
A leading UK food wholesaler needed a fast, flexible and highly reliable supply chain to serve 50,000+ pubs, hotels, restaurants, schools and hospitals daily.
Lineage solution:
Lineage delivered a fully integrated ambient, chilled and frozen network, handling 10,000+ products, 500,000+ pallets annually and flexing to meet seasonal demand spikes.
Facing a similar challenge? See how Lineage can help.
How shrimp moves through the cold chain
Customer challenge:
Keeping shrimp fresh through customs and delivery.
Lineage solution:
Freight forwarding, drayage, temperature-controlled storage and transport helps keep shrimp fresh and compliant.
Expertise & support to help you do some good
Through the Lineage Foundation for Good, our customers can donate surplus food instead of letting it go to waste. These stories show how, with help from our team and our network, donated products reach schools, food banks and communities in need.
Helping feed students in Canada
Customer impact:
Thousands of students received healthy breakfasts through a growing donation partnership with Breakfast Club of Canada.
Lineage support:
Lineage helped coordinate pickup, cold storage and distribution across the supply chain.
Fighting food insecurity with surplus donations
Customer challenge:
Millions of pounds of nutritious food have been donated instead of going to waste.
Lineage solution:
Lineage teams help match surplus with need, coordinating cold storage and delivery to nonprofit partners.
Saving food and feeding communities
Customer challenge:
Thousands of pounds of food have been redirected to communities across North America.
Lineage solution:
Lineage coordinates storage and transportation to help get donations where they’re needed most.
